General Data Protection Regulation (GDPR)
Version: July 2022
What legal basis do we rely on to process your personal information?
Seymour House relies on the following legal basis for processing your personal information.
Performance under a Contract: For Consumers, most of the personal information we process is necessary for us to perform our obligations under a contract we have with you, and, if applicable, your employer when you receive the Service as an employee benefit.
Legal Obligations: For Consumers, there are many laws that require us to process your personal information. Examples include law and regulations for childcare, safeguarding, health and safety, tax, and government funding.
Legitimate Interest: For Consumers, we have a legitimate interest in processing some of your personal information in some circumstances. We will only process your personal information if our legitimate interests do not override your fundamental rights, freedoms, and interests. For any questions regarding this legal basis, please contact email@example.com Some examples of our legitimate interests include:
Use of your email address to send you newsletters, invitations to events, or information about your services or new/enhanced Service updates.
In some locations, we use Closed Circuit (CCTV) for security/safety of our consumers, staff, and premises; to help prevent and detect crime; to support learning and training; and/or to defend legal claims.
Recording your calls to assist us with monitoring our policies and procedures; identifying opportunities for training and development; and improving Services to you.
Special Categories of Personal Information: Depending upon our relationship with you, (consumer, staff or supplier), we may need to process special categories of personal information in order to employ you or evaluate whether Services are suitable for the care requested and/or to provide the Services safely and/or effectively. In some locations, government regulations/laws require us to process special categories of personal information. Special categories of personal information that we may process include information relating to:
When receiving childcare services, in order for us to provide the Services safely and/or in compliance with applicable law, you may need to provide us with health data of the dependent we care for (for example to inform us of allergies, medicines, special physical or educational requirements, health conditions). In addition, this type of information may be provided to us by a government body;
When receiving special educational needs services, you may voluntarily provide us with health data about you / your dependents to enable us to provide the advice services; and your employment.
What rights do you have over your personal information?
You have the right to request:
Access to the personal information we hold about you, free of charge in most cases.
The rectification of your personal information to ensure that it is up-to-date, accurate and complete.
The erasure of your personal information (subject to certain exemptions).
We stop processing your personal information for direct marketing purposes (either through specific channels or all channels).
We and other third parties cease processing your personal information when this was previously undertaken based on your consent and you’ve now withdrawn that consent.
Please contact firstname.lastname@example.org if you would like to:
access your personal information that is not available to you directly;
request we erase your personal information; or
exercise any of your other rights.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights). This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
In circumstances where we are processing your personal information based on our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal information that doesn’t infringe your rights and freedoms. You have the right to challenge our decision to the Supervisory Authority or seek legal redress through the courts.
If you feel that your personal information has not been handled correctly, or you are unhappy with our response to any requests you have made regarding the use of your personal information, you have the right to lodge a complaint with the relevant Supervisory Authority.
UK Supervisory Authority: Information Commissioner’s Office at www.ico.org.uk/concerns (opens in a new window; please note we can’t be responsible for the content of external websites.)