Privacy Policy
Version: September 2024
Contents
- Who Does This Notice Apply To?
- Cookies and GDPR
- Why Do We Collect Your Personal Information?
- When Do We Collect Your Personal Information?
- What personal information do we collect and process?
- Who do we share your personal information with?
- Where do we process and store your personal information?
- How long do we keep your personal information?
- What rights do you have over your personal information?
- How do we protect your personal information?
- Will this Notice change?
- Any questions?
Introduction
This policy explains how Seymour House collects and uses its consumers’ personal information. Seymour House Ltd is a group of day nursery schools registered in England Wales (number 02101313) with its registered office address at 140 Broomfield Road, Chelmsford, Essex, CM1 1RN.
Who does this policy apply to?
This policy applies to any prospective, current, or former consumers of Seymour House’ services, websites, apps and social media (Consumers). Seymour House’ services include childcare and education, and parental resources.
For simplicity throughout this policy, ‘we’, ‘us’ and ‘our’ means Seymour House and ‘you’ or ‘your’ means Consumer.
Cookies and GDPR
When you consent to use the Seymour House website with Cookies, information about how you use the site will be collected by our online advertising and analytics partner, Google. This can include which pages you visited, the duration on each page, any contact forms that you submitted, which device you used to access the site, your approximate location and how you reached the site e.g., via paid ad, organic search, or direct.
Google may use this information to create personalised and non-personalised advertisements and to provide Seymour House with relevant information about their website uses, so that we can optimise the user experience. Please view Google’s Privacy & Terms for more information.
For more information about how Seymour House uses Cookies, please view our Cookie Notice.
Seymour House has taken measures to ensure that we comply with the General Data Protection Act. Please view our GDPR policy for more information.
Why do we collect your personal information?
We limit the collection of your personal information to what is necessary. We do not sell your personal information to any third parties. Below we have highlighted the main reasons for collection:
Fulfil or meet the reason you provided the personal information to us.
Respond adequately to your requests for services or information.
Provide services to you and/or your dependents.
Process a job application.
Personalise, enhance, and support your website experience and/or the services.
Create, maintain, customise, and secure your account with us.
Facilitate and process purchases, financial transactions, and payments.
Provide information regarding our services and areas of interest to you.
Research and analyse existing services for training and quality purposes and develop new services.
If you receive our services as an employee benefit, to aid your employer in the administration of the employee benefit.
Comply with laws, regulations, and sector standards.
Protect the security of our technology and data.
Fulfil tax, reporting, and other financial requirements and obligations.
Prevent or detect unlawful acts.
As described to you when collecting your personal information.
Evaluate or conduct a merger, divestiture, restructuring, reorganisation, dissolution, or other sale or transfer of some or all assets of Seymour House, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding.
When do we collect your personal information?
There are a variety of contexts under which we will collect your personal information.
When you visit our websites or use our application (app) or social media, we collect your personal information from:
Monitoring your electronic visit and engagement with us.
The information you provide to us (for instance, by completing one of our webforms).
Learn more about how we use cookies and similar technologies by selecting ‘cookie policy’ on our website footer.
Our website is not intended for use by children under 16 years of age nor do we knowingly collect personal information from children under 16 through our website. If you are under 16, please do not use or provide any information on our website.
When you call our Nurseries or Head Office, we will collect your personal information from:
The information you provide to us.
Recording the calls, including the number you call from, for training and quality assurance purposes.
When you receive services from us, we will collect your personal information from:
The information you provide to us.
Providing the services to you such as completing forms, assessments, and other documentation as part of the provision of services.
Recorded images at locations with CCTV cameras.
Use dory entry systems to gain access to the services.
If you receive services as part of an employee benefit, we may receive your personal information from your employer on your eligibility to use the Services and other reporting identifiers.
If you receive government funding, we may receive personal information from the government on your eligibility for the funding and other reporting identifiers.
Government agencies may provide us with personal information to support their regulatory obligations or investigations.
Third party marketing companies who provide us with contact details for individuals who have consented to receive marketing materials. You have the right to opt-out of these communications at any time.
What personal information do we collect and process?
If you are a prospective consumer, we will process:
The personal information you provide to us.
Details of your visits to our website, app, and social media, as well as information we gather from the use of cookies. Learn more about how we use cookies by clicking on the Cookie Policy on our website footer.
For locations with CCTV cameras, we may capture images.
Your contact details as provided to us by third party marketing companies (for individuals who have consented to receive marketing materials). You have the right to withdraw your consent at any time.
If you are a current or former consumer, we will process:
All personal information you provide to us.
Personalised registration username and passwords, and door entry access records for Seymour House premises.
Details of your visits to our website, app, and social media, as well as information we gather from the use of cookies in your web browser. Learn more about how we use cookies and similar technologies.
For locations with CCTV cameras, we may capture images.
Access information when using door entry systems.
Care and service records that may include for example: notes from meetings/calls; observations and assessments of you or your dependent’s activities while we provide services to them (e.g., illnesses, sleep, nappy changes, meals, medication, learning, interactions with others, and accidents); review and feedback on your dependent’s education/school applications; photographs to share with you for communication purposes, learning records or identification purposes; and utilisation reports (including dates of service, user of service and reasons for service).
If you receive our service as part of an employee benefit, we may receive personal information from your employer on your eligibility to use the services and other reporting identifiers.
If you receive government funding, we receive personal information from the government on your eligibility for the funding and other reporting identifiers.
Government agencies may provide us with personal information to support their regulatory obligations or investigations.
Other personal information provided to us by third parties in order to meet our legal obligations.
Personal information about you and/or your dependent as necessary to respond to and defend legal claims or to pursue legal claims.
Who do we share your personal information with?
We consider your personal information confidential and do not share it with anyone else except as described in this policy. There are limited circumstances that require us to disclose your personal information to others in order to deliver services and meet our contractual/legal obligations or legitimate business interests. Examples include:
We may share your personal information with our subsidiaries as necessary to provide the services.
Sub-contractors and Agents
We sometimes employ or contract with other companies and individuals to perform functions on our behalf. Depending upon the type of service they are providing, we may share personal and special category (sensitive) personal information only as appropriate and necessary. These parties are under contractual obligations to use your personal information only as directed by us and as needed to perform their functions. All are under a legal duty to handle such information in accordance with Seymour House’ information security, data protection and confidentiality standards, and this policy. Some examples include our insurance brokers/provider, payment service providers, and IT developers.
Employers
Your employer may make the services available to you as an employee benefit. In order to meet our obligations to your employer, we provide details of your use of the services, which may include your name, dates of use, reasons for use, and other employer requested utilisation information. We disclose only information relevant to the utilisation of the Services or necessary for their administration of the benefit.
Third Parties to Comply with Legal Requirements
We share personal information if required by law/regulations or as we reasonably determine to be necessary and as permitted by law to protect our rights or the rights of others, to prevent harm or damage to persons or property, to fight fraud, or to enforce our website terms of use or other contractual rights. For example, a government may require us to disclose personal information for law enforcement purposes; or require us to disclose personal information for safeguarding or government funding purposes; or for the establishment, exercise, or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
Where do we process and store your personal information?
Please read our GDPR policy by selecting the link at the bottom of our website.
Electronic Information
Some personal information may remain on electronic storage data systems in the United Kingdom.
Hardcopy Information
Any hardcopy of personal information we collect remains in secure locations within our individual settings.
Transferring your information outside of Europe
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
How long do we keep your personal information?
Whenever we collect or process your personal information, we will only keep it for as long as is necessary for the purpose for which it was collected and as required under law. At the end of that retention period, your information will either be deleted completely or anonymised, for example by aggregation with other information so that it can be used in a non-identifiable way for research, statistical analysis, and business planning.
What rights do you have over your personal information?
To ask for your information to be amended, please email admin@seymourhouse.co.uk
How do we protect your personal information?
We utilise appropriate technical, organisational, and physical safeguards to protect your personal information we process in both physical and electronic formats.
However, please note that no computer system or information can ever be fully resilient against every possible hazard or risk. We do maintain appropriate levels of security in accordance with data protection, privacy and security laws and regulations and keep these under review.
You also play a valuable part in protecting the security of your personal information. You should never share with anyone your password to access any accounts that you created or which we created for you. When using a browser to access your account, after you have finished you should log out and exit your browser to prevent unauthorised users from returning to your account.
If you believe that someone has improperly used your account or provided information about you that you didn’t authorise, please contact us immediately at admin@seymourhouse.co.uk
Will this policy change?
This policy is subject to change in order to remain compliant with data protection and privacy laws. Please check back periodically, especially before you provide any personal information. This policy was created in September 2024.
Any questions?
We hope this policy has been helpful in setting out the way we process your personal information and how we do this in a transparent and accountable manner.
If you have any questions that haven’t been covered by this policy, please contact admin@seymourhouse.co.uk
