Late Collection Of A Child

Children can become upset if their routine is changed, it is therefore important to collect your child on time. If you are going to be late, please inform us as soon as possible. It is advisable to have an additional contact or two, ideally someone local who is authorised to collect your child in the event you are held up. You are able to add additional contacts to pick up your child in the Seymour House App, photo’s must be uploaded. We do ask that you inform the nursery if someone different is collecting your child, we will only ever release a child from our care to a person that is authorised to pick up, when we have been informed and we have the necessary details in the Seymour Houe App.

In the event a child is left beyond the normal closing times, two team members will remain with your child. After one hour, if you have not been in contact and we have not been able to contact you or any of the authorised persons recorded, the Manager/Senior Manager will assess the situation and then contact Children’s Social Care, Emergency Out of Hours Duty Service.