Parent Feedback

Throughout your child’s journey with us we will regularly seek your views and feedback on what we are doing well and what we can improve upon. The quickest way to provide feedback is to speak to a member of the team or your child’s Key Person. A concern can often be relieved, or a problem solved most easily by talking about it at an early stage. Our team are trained to listen and respond in a professional manner, so please do not feel inhibited. Beyond that the Management Team should be able to address any concerns you may have.

More formally we invite you to share your views on what we are doing well and what we can improve, also to voice any ideas, things you’d like to see by completing our e-survey twice a year. Should you wish to put pen to paper parents can complete one of our feedback forms located on the front desk of each setting.

We often receive amazing feedback about the wonderful work of our team, we always ensure this is passed on to individuals or groups, so they are recognised for their efforts.

Complaints Procedure
If at any time parents wish to make a complaint, they should contact the Nursery Management Team, who will endeavour to work with families to resolve the matter promptly and effectively. Written complaints received will be responded to in writing within 28 days of the date the complaint was made.

In the rare event a resolution cannot be reached, and the matter relates to Funded Early Education Entitlement (FEEE) parents are able to contact the local authority for assistance at FEEEQueries@essex.gov.uk or earlyyears@hertfordshire.gov.uk

Contact details for Ofsted are displayed on the Parents Notice Board in the entrance area.

Data Protection Complaints
If you wish to make a data protection complaint or a Subject Access Request, you can do so by emailing information_complaints@seymourhouse.co.uk. We will acknowledge your complaint/request within 30 days.