The Role Of The Key Person

We know that starting nursery is a big milestone for both children and families. That’s why every child is supported by a dedicated Key Person who helps them feel safe, secure, and happy as they begin their journey with us.

Your child’s Key Person will be a familiar face, a trusted adult, and your main point of contact throughout their time in each homebase. They will be there to support, encourage, and celebrate your child every step of the way.

Your Key Person will:

• Arrange settling-in visits and prepare for your child’s first day, helping everyone feel confident and excited about the transition.
• Spend quality time getting to know your child, creating a warm and nurturing relationship that helps them feel safe, valued, and secure.
• Respond sensitively to your child’s feelings, interests, ideas, and behaviours. For our youngest children, wherever possible, their Key Person will also support personal care routines such as feeding and changing, helping to build trust and provide consistency.
• Facilitate engaging play and learning based on your child’s interests, observations, and stage of development. Through our unique 5Cs curriculum, they will support your child’s learning, development, and growing confidence every step of the way.
• Share special moments, achievements, and observations through your child’s Journey tab on the Seymour House App, so you can celebrate their progress alongside us. Development updates are shared twice a year, along with the statutory Progress Check at Age Two.
• Encourage you to be involved in nursery life through events, Stay and Play sessions, and Parent Partnership Discussions, because we believe the best outcomes happen when we work together.
• Monitor your child’s development and, when the time is right, discuss moving to a new homebase room. They will arrange transition visits and introduce your family to your child’s new Key Person, ensuring this next step feels comfortable and familiar.

To ensure continuity of care, each child is also assigned a secondary Key Person within the same homebase room. This familiar team member will step in whenever the Key Person is unavailable, ensuring your child continues to feel supported, secure, and cared for.